Communiqué for NOTL Ambassadors and our Partners!

February 2026 

The Leaders Corner

From Your Co-Leads Laurie Harley & Vlad Haltigin

There’s something about the start of a new year that reawakens an excitement for new adventures.  That’s what we hope will be in store for Ambassadors in 2026 – new opportunities to learn, new colleagues to get to know, new connections with visitors and partners, and maybe even a new item for our “Ambassador Fashion Wardrobe”.  If the recent NOTL Icewine Village experience was an example of what’s to come, hold onto your hats.  It’s going to be an outstanding season!   

For the Leadership Team, it’s the time of year when we’re busy finalizing plans for the summer.  The on-boarding process is being “recharged“ as we work towards the season Kick-Off on Tuesday, April 28 at Inniskillin Winery:

  • Updates to Orientation and Mentorship programs to welcome the newest members of our Team

  • Tech training opportunities for new Ambassadors and those of us who would appreciate a refresher (it's been a while since we navigated MAP?)

  • Community site visits identified and dates confirmed. You’ll find currently confirmed dates listed in the Calendar of Events, below.

As our activities expand, so should the Leadership Team.

Karen Alt has just come on board to work on the Partnership Program with Vlad, sharing the role of organizing and leading community visits.   There are two additional lead roles we’re developing.  One will support the smooth operation of the shift schedule with the assistance of a summer student who is included in the 2026 plan; the second will be a budget and finance lead, monitoring expenses and developing a framework for future financial strategies. 

Watch for more details on these opportunities coming soon in a separate email.

Until then, if you picture yourself as an “Ambassador Cheerleader”, part of a self-managed Team that leverages collective skills to achieve outstanding results, we’d love to hear from you - our emails are listed below.

We predict by the time you receive the next edition of the BEAT, the snow will be gone, spring will have arrived, and we’ll be anticipating the second annual “NOTL in BLOOM” event on the Mother’s Day weekend.  But for now, stay warm and enjoy the last blasts of winter!  

Laurie  laurieharley24@gmail.com 

Vlad     vhalt@cogeco.ca

Ambassador Team

Welcome Karen Alt to the Leadership team

Welcome, Karen, to the Leadership Team.  Karen joins as a Partner Co-Lead, assisting Vlad with stakeholder relations and planning the 2026 Community Site Visit Program.  Karen’s extensive leadership and event planning experience with the Niagara Region will fit perfectly with this role. With up to another 20+ stakeholder visits planned for this season, we’re delighted to welcome Karen on board.

We Remember Tim Lutton 

The passing of Tim Lutton was greatly felt by the entire NOTL Ambassador team. Tim became an Ambassador in 2022 …..he was a natural people person, whether greeting an old friend or interacting with visitors for the first time. He always gave of himself mentoring new Ambassadors to help them learn their roles.

Tim loved NOTL and was a dream Ambassador volunteer….one who would regularly sign up for assignments, whether it be a shift at the Kiosk, in the Courthouse or Strolling. Tim could always be totally relied upon not only to participate but to exude his magnetic personality with everyone with whom he came into contact. He had endless energy and always showed that warm, mischievous smile of his. He volunteered his time to support other Ambassador events, including the Peach Festival and Candlelight Stroll, and participated in numerous continuous Ambassador training opportunities during site visits to NOTL’s many wineries, historical, and arts & culture locations. All this to make himself more knowledgeable and be able to share that new-found knowledge with visitors.

Tim’s volunteering roles were boundless, not only with NOTL Ambassadors but also with the Rotary Club of NOTL and his beloved Pickleball Club.

We will all miss him…..desperately. Rest in Peace, Tim!

NOTL Ambassadors - 2025 Survey Results & Actions

In November 2025 we sent you a survey to get your thoughts on how we can continue to improve the program for both Ambassadors and Visitors.  61% of you responded – Thank you!  You provided a lot of valuable comments and suggestions for the Leadership Team to review.  We heard you!  Here's what we are planning to do in response to your feedback.

Highlights

Training Feedback

  • 93% of Ambassadors agreed that the Training they received prepared them for their Ambassador role

  • Areas for improvement include: more information about the Court House; clarity on roles and procedures; help with technical tools and resources

Shift Preference

  • Kiosk – 42% preferred

  • Walking – 25%

  • Court house – 17%

  • 16% of Ambassadors did not have a preference

Communication Feedback

  • The BEAT Newsletter continues to be valued source of information for Ambassadors

  • The mid-season Zoom call was a great way to connect

  • Ambassadors are interested in additional ways that they can connect with each other to share experiences and create a sense of team

Overall value of the program

  • 97% of Ambassadors are proud of the role they play in adding value to the visitor experience

Actions

The following actions have been taken or are planned, based on the survey feedback

Ambassador Handbook
The Handbook will be updated to clarify roles, responsibilities, and procedures that are critical for the Ambassador role.

Community Site Visits
We will expand our reach into the Community with some additional site visits, to help broaden Ambassador knowledge of our community organizations and businesses.

Court House information
A site visit will be offered at the Court House to provide Ambassadors with additional information to increase our knowledge and comfort with the location.  Two of our Ambassadors, Lin Slee and Linda Hicks have been busy doing research on the building and will have lots of new stories to share with us

Green Book
This digital directory will be updated on a quarterly basis to ensure that all businesses and organizations are included.

Shift Scheduling
We will continue with the current shift schedules/times and will release in smaller batches during the season. 
We will monitor activity and expand or increase our coverage, as necessary during the season.

Technical Support
Continued education will be provided regarding the tools and resources that are available.

Team Connection
We will create/schedule additional opportunities for Ambassadors to connect as a team.
We will continue to recognize the contributions of our Ambassadors and highlight their profiles.

Uniform
We will be sourcing new dry-fit t-shirts in men’s and women’s styles.
We will provide options for Ambassadors to purchase additional uniform items (e.g. hats, jackets), if they wish to have additional branded attire.

Experience NOTL

The NOTL Icewine Village Jan 17/18/24, 2026 - An experience to remember

Ask any of the 50 volunteers on the Ambassador Team to describe their experience at the 2026 NOTL Icewine Festival and the first word that comes to mind is “FUN”.  And they’re not alone.  That was a sentiment shared by close to 11,000 visitors who received a warm Ambassador welcome at the gates of the Village.  By any measure, it was an experience to remember.  

It all started at the Preview VIP Night on Friday evening, January 16, hosted by the Wineries of Niagara-on-the-Lake.  Volunteers had an opportunity to tour the Village, relax in the Snow Globes, and enjoy a glass of icewine paired with a delicious charcuterie prepared by Foodland.  Check out the photographs in the Icewine Gallery below.  They tell the story of a fascinating evening and a great preview to the event.  

Mother Nature provided a perfect Canadian winter setting.  From the wind, ice and biting cold of the first weekend, to the extreme frigid temperatures of the following Saturday, Ambassadors bundled up, proudly displayed their colourful blue and white Village scarves, and made sure guests were welcomed and enjoyed their unique NOTL icewine experience.  Visitors loved the Snow Globes, the Imaginarium, the ice sculptures, the DJ’s music and of course, the wide range of icewine, cocktails, icewine beer and culinary treats.  No one worried about melting ice sculptures this year!

Then came the weather forecast for Sunday, January 25 – a massive winter storm that threatened the safety of guests, staff and volunteers and challenged the organizer’s capacity to operate the Village.  The Wineries of NOTL made the right decision to close the Village for the final day.   

In total, over the three days the Village operated, Ambassadors welcomed 10,900 visitors.   The busiest day was Saturday, January 24 with a record 4,600 guests.  Those numbers compare to 8,800 visitors for the four-day Festival in 2025.  Even with the closure on Sunday, it was still a record crowd.   

Now we take a well-deserved break, gather feedback from volunteers on their Village experience, and then prepare a final report outlining what worked well, and where we see opportunities for improvements in 2027.  There’s still time to share feedback and provide input for the final report. The Icewine Feedback Survey will be open until February 13 and is available at the following link:   https://forms.gle/4tCF7CgNhMhPVVNQA

A huge THANK YOU to the Ambassador “Dream Team” who made the 2026 NOTL Icewine Village such a unique experience for residents and visitors. 

You made a lasting impression on the event organizers.  To quote Craig Swanson, Senior Regional Manager Eastern Estates for Arterra Wines Canada:

“I think I speak for everyone when I thank the entire Ambassador crew for what you collectively bring to the festival.  Not only for the participation and input to the planning process, but your presence on the street ties together the small-town touch that makes it a magical event you can’t find anywhere else.”

It was a privilege to work with the Wineries of NOTL and the Niagara Grape and Wine Festival who organized the event.  By joining forces with their staff and volunteers, the Ambassadors helped ensure an extraordinary Village experience for visitors.  Now the focus turns to 2027 and planning for an even more amazing event.   

Calendar of Events

Exciting plans are afoot for the NOTL Ambassadors’ 2026 Season!  
Please mark the following initial opportunities in your calendars.

Starting from early March, look out for communications and time/location details on MAP for all these programs. As other programs and educational site visit opportunities for the summer are finalized, they will be released on MAP.

Our official 2026 Season will run from Victoria Day weekend in May through Thanksgiving weekend in October.

Shift opportunities for Ambassadors at the Court House, at the Kiosk, and strolling the Heritage District & Lakefront will be posted on MAP.

Your Leadership Team: Peter, Elena, Patti, Laurie, Karen, Vlad, Mandy, Kathryn, Shelley

Every Visitor ..Every Encounter ..An Extraordinary Experience 

Thank you, Ambassadors for all that you do!  You are a vital and vibrant part of our wonderful NOTL community!

If you have any comments of questions about the communications you receive, please send an email to kathryn@notl-ambassadors.ca