Communiqué for NOTL Ambassadors and our Partners!

October 2025 

The Leaders Corner

From Your Co-Leads Laurie Harley & Vlad Haltigin

What a celebration!  We certainly ended the season on a high note when Ambassadors and our amazing partners gathered at the Barn, in the Monet Gardens of the Pillar and Post on October 20.  The venue was perfect … the food and wine, courtesy of the Pillar and Post, the Wineries of Niagara-on-the-Lake and Niagara Juice, were incredible … and the opportunity to mix and mingle with our fellow volunteers and our supporters was priceless!

The presentations at the event were short but the messages were powerful.  Check out the “Season by the Statistics” report in this edition.  In the May to October period, we engaged with over 62,000 visitors.  We saw more people on walking shifts and at the new Kiosk but the key driver of the increase was the opening of the Court House. Over   43,000 people passed through the historic building.  If you add in our support for the Icewine Festival in January, the GRAND TOTAL of connections in 2025 was just over 71,000. WOW!!!

While the numbers are impressive, our focus as Ambassadors is always on the quality of the visitor experience.  For those unable to attend on October 20, let me share a quote that we read at the event.  It comes from a visitor and speaks to what Ambassadors do so well – create special memories for visitors to our Town (a shout out to Gail for representing us so well).

“My wife and I recently visited Niagara-on-the-Lake for the first time. Seeing your Ambassador booth, we stopped by and were helped by a lovely lady named Gail Kendall.  She took the time to chat with us about places to eat and shopping in the area. Chatting with Gail really was one of the best parts of visiting NOTL that afternoon. Thank you so much for providing this wonderful service.” 
Mike & Rosalyne from Michigan, USA     

The year-end event was also an opportunity to recognize our “Ambassadors of the Month” for May/June (Lin Slee), July (Linda Hicks), and August (Yvonne McMorrough) and announce the newest additions for the September/October period.  This time it was a pleasure to recognize not one but three outstanding Ambassadors who each volunteered for 6 shifts (a full season’s commitment in six weeks).  Congratulations to Roy Sampson, Irene Halycia, and Mike Carruthers.  Our sincere thanks to the partners who donated gifts for these special volunteers: The Shaw Festival, Arterra/Jackson-Triggs Estates Winery, Pillitteri Estates Winery, Konzelmann Estate Winery and Tourism Niagara-on-the-Lake. 

Our thanks to all the partners who joined us to celebrate an incredible 2025 season.  Special thanks to the Deputy Lord Mayor, Erwin Wiens who brought congratulations from the Town of Niagara-on-the-Lake as well as a gift bag for everyone. 

Before we close the books on the 2025 season, there are still some fun activities to come.  We hope you can join us to help decorate Queen Street for the holidays on November 13, participate in the iconic Candlelight Stroll on December 5, and don’t forget the Icewine Festival is just around the corner in the new year.  Look for the details in the Calendar of Events in this edition.

To each and every Ambassador, you make us very proud to be your Leadership Team. You are absolutely THE BEST!!

Laurie and Vlad   

Congratulations to Ambassadors of the Month (September/October)...Roy Sampson, Irene Halycia, and Mike Carruthers

Year End Recognition Event

Ambassador Team

Season by the Statistics 

Check out the statistics for a record-breaking Ambassador season!

Calendar of Events

The November decorating event is available in MAP for signup.  Save the December and January dates on your calendars.

Experience NOTL

Doors Open 2025 – A Huge Success

Doors Open on Saturday, October 18 turned out to be another record-breaking experience.  We extended the season for one additional day to support the Museum by staffing the Court House and keeping the Kiosk open to greet visitors. 

The day was full of surprises! 

2,000 people visited the Court House with an additional 340 stopping at the Kiosk.  That was the highest number of daily visitors we greeted all season!  

The Lord Mayor, Gary Zalepa, joined us as an “Ambassador for the Day”.  Hosted by Lin Slee and Karen McGrath, he not only experienced the Ambassador role, but had the opportunity to chat with Doors Open visitors in the Boardroom of the Court House.  We learned a lot from the Lord Mayor and he tells us he learned a lot from Lin and Karen.  A perfect collaboration!

Doors Open also witnessed an Ambassador going beyond the call of duty!  Mike Berlis became a “pooper sweeper”, cleaning the sidewalk to ensure visitors had a clear path to the Court House.  Well done, Mike!!

Contact Us

Annual Ambassador Survey

Thank you to those who have responded to the annual Ambassador Survey.  If you haven’t completed the Survey yet, please take a few minutes between now and November 14 to share your feedback.  Your input will help us make the 2026 season an even better experience for Ambassadors and visitors.

You’ll find the survey on MAP.  The survey is anonymous.  Link to Survey 

If you have any comments or questions about the communications you receive, please send an email to kathryn@notl-ambassadors.ca  

Every Visitor ..Every Encounter ..An Extraordinary Experience 

Thank you for all that you do!

Co-Leads: Vlad  & Laurie

Leadership Team: Elena, Kathryn, Mandy, Patti, Peter, Shelley