August 2026 

The Leaders Corner

From Your Co-Leads Laurie Harley & Vlad Haltigin

July was certainly a month to remember!

It all started with record-setting heat and humidity on Canada Day, July 1.  Over the next 30 days we experienced dangerous air quality from wildfires burning in northern Ontario, culminating last week with flooding from torrential rains.  We’re all crossing our fingers that August brings much improved weather to avoid shift cancellations.    

The poor air quality led us to revisit our weather cancellation policy.  In addition to heat and rain cancellation we’ve added “air quality”. Any time Environment Canada issues an index of 10+ (very high health risk), outdoor shifts will automatically be cancelled.  If the index is in the 7-10 range (high health risk), a decision will be made by 9:30 am on the day of the scheduled shift based on local conditions.  But if you anticipate any health concerns, please withdraw from your shift.  You are the only  person who can assess your individual health risks and make the best personal decision.   

At the end of August, we’ll be saying “goodbye” to Josh as his summer assignment comes to an end.  Sean McGoldrick (yes, he’s Shelley’s son) has just joined the Tourism Niagara-on-the-Lake Team and will be taking on Josh’s role until the end of our season in October.  Please stop by when you’re on shift to thank Josh for all his support and introduce yourself to Sean.

The end of July marks another opportunity for us to recognize our amazing volunteers.  Congratulations to Debra Rowe this month’s “Ambassador of the Month” and to Sylvie van Wissen, the winner of the “Stars on the Street” draw.  Read more about them later in this issue.

We hope you have your calendars marked for Wednesday, August 5, from 2 until 3:30 pm for the mid-season Ambassador Checkpoint meeting.  The Leadership Team will be covering the highlights of the season so far, but more importantly it’s our chance to hear from you. There will be an “open mic” Q&A session as well as four polling questions to gather insights for 2027 planning.  It’s a virtual meeting - just click on the link below to join the conversation.

https://meet.google.com/onc-dkmb-wcq 

We’ll be looking for you virtually on August 5th!   

Laurie & Vlad  

Laurie  laurieharley24@gmail.com 

Vlad     vhalt@cogeco.ca

Welcome to the team Sean!

Ambassador Team

Ambassador Recognition

Congratulations Debra!

Debra Rowe is our "Ambassador of the Month".  She completed 10 shifts in July and a total of 20 (so far) for the season - outstanding!  She loves welcoming visitors and sharing her passion for the town.  Here's what Debra had to say about the time she spends as an Ambassador:

"One of the greatest rewards of volunteering with the Ambassadors has been the privilege of working alongside such a wonderful group of people.  I've thoroughly enjoyed getting to know my fellow Ambassadors, and I can honestly say I've made friendships that I know will last a lifetime.  That has been every bit as meaningful to me as the volunteer work itself."

Debra has won 2 tickets to an upcoming play at the Shaw Festival. 

Congratulations Sylvie!

Sylvie van Wissen is our "Stars on the Street" draw winner for July and has won a bottle of Konzelmann wine and swag bag of fun promotional items.

Ambassadors in the News!

Check out a recent article in NOTL Local where Vlad Haltigin, Linda Hicks, Irene Chumak, and Cathy Stewart were interviewed about the NOTL Ambassadors program.  Thank you all, for your passion and commitment to creating wonderful experiences for our visitors!

Welcome to NOTL — Ambassadors share the town's hidden gems - Niagara-on-the-Lake Local 

Councillor Adriana Vizzari - Ambassador for a Day!

What a thrill for our Ambassador team, to have Councillor Adriana Vizzari join us on July 24th.  Adriana engaged with visitors at the Court House, Kiosk, and 'on the street', working along side Karen McGrath.  We are so appreciative of her support!  Adriana had this to say about her experience...

"It really is amazing to see how much the Ambassador program has grown. The passion, dedication, and pride that each volunteer brings to welcoming visitors to Niagara-on-the-Lake is evident, and it makes a real difference to the experience people have when they visit our community.  A special thank you as well to my host, Karen. She was wonderful to spend the day with—so knowledgeable, welcoming, and genuinely lovely to be around."

Experience NOTL

Tourism Niagara-on-the-Lake website

Be sure to check out the recently updated website for Tourism Niagara-on-the-Lake   https://www.niagaraonthelake.com/ A great resource for visitors and residents and includes information about the Ambassador team.   From the menu, select...Plan Your Visit / Visitor Information / Ambassadors.  

Shifts & Site Visits

Please note that the shifts for September through to Thanksgiving in October will be released on August 3rd, by 10am.  You can sign up for shifts through to the end of the season and remember to check back regularly, as we do get cancellations.

Thanks to the generosity of our partners, Ambassadors learned more about what our incredible Town has to offer.  In July we visited Stratus Vineyards, Jackson Triggs Estates, Niagara Power Station, Lailey Winery, Reif Estate Winery, and Fort George.

Here are a few pictures from recent site visits (more pictures are available on our Private Facebook group).

Stratus Vineyards

Jackson Triggs Estates

Niagara Power Station

Lailey Winery

Reif Estate Winery

Fort George

Resources & Tools

Digital Green Book - updated August 1st

The Digital Green Book, your reference tool for businesses and services in town, has been updated and is accessible in MAP Files (log in required).

Click on this link for easy access.  Remember you can save this document to your device, by following the Tech Tip below.

Tech Tip - How to access Files & Documents in MAP

Not sure how to access files and documents in MAP?  MAP Files is a repository of important documents for use by our Ambassador team. There are a number of files that you can access, grouped in 3 categories - General Info, Site Visits, and Training. 

Click here for detailed instructions. (MAP log in required)

If you have any questions, please contact Elena at elenamb@notl-ambassadors.ca .

Calendar of Events

If you find an event is full, you have the opportunity to add your name to a backup list.  Instructions on how to do that are available in MAP.  When cancellations occur we look to the backup list to fill those spots. 

Life happens!  If you are no longer able to attend a scheduled shift or event, we kindly ask that you cancel in MAP at least 48 hours in advance.  For cancellations within the 48-hour window, please notify us directly at info@notl-ambassadors.ca with 'CANCELLATION' in the subject line.  As our group has grown to over 100 volunteers, this protocol is essential to ensure we can offer the spot to others on the wait list.   

If you would like to be placed on the General Backup Emergency List for any shift (Kiosk, Court House, Walking), please contact Josh at josh@niagaraonthelake.com .  It helps with last minute scheduling changes, if Josh has a list of Ambassadors that he can reach out to!

Lastly, just a reminder that our policy is to provide a 'scent free' environment on shifts and site visits.  We appreciate everyone's cooperation.

Every Visitor ..Every Encounter ..An Extraordinary Experience 

Thank you, Ambassadors for all that you do!  You are a vital and vibrant part of our wonderful NOTL community!

Your Leadership Team: Karen, Patti, Vlad, Laurie, Joshua, Shelley, Sean, Elena, Kathryn, Mandy, Peter

If you have any comments of questions about the communications you receive, please send an email to kathryn@notl-ambassadors.ca